Refund & Cancellation Policy

Last updated: [DATE]

This policy explains refunds for purchases of page credits on GSTInvoice2GSTR1, operated by [LEGAL ENTITY NAME].

Failed conversions are never charged

Page credits are deducted only when invoice data is successfully returned for a page. If a conversion fails or returns no data, no credit is consumed for that page.

Unused credits

If you have purchased credits and wish to cancel, you may request a refund of your unused page credits within [7] days of purchase. Refunds are calculated on the unused balance and may be net of payment-gateway charges.

Used credits

Credits that have already been consumed to generate output are non-refundable.

How to request a refund

Email [SUPPORT EMAIL] from your registered account email with your payment reference. We aim to respond within [2] business days.

How refunds are issued

Approved refunds are returned to the original payment method via Razorpay, typically within [5–7] business days of approval.

Contact

[LEGAL ENTITY NAME] · [SUPPORT EMAIL] · [PHONE]

Template note for the operator: set the actual refund window, fees, and timelines, replace every [BRACKETED] field, and have this reviewed before going live. This involves real money — get it right.